Sad experience! The service rating and quality of work is none existence to say the least. The price quote is always far lower than what you end up paying at the end. the atmosphere is none professional and this will be my first and last time visiting this shop. I suggest to hire a good lawyer if you decide to go there first as you may need one. My car was working fine, I toke it there for preventive maintenance to save few dollars, and I end up paying more than what the dealer quoted me and crippled car :(
Business Response: As the owner and general manager of Auto Clinic Care, I take great pride in the performance of our organization and we make sure customer satisfaction is our number one priority. We do our best to satisfy every customer. We monitor our customer satisfaction reviews and we make sure we are in good standing. When I saw this review, I took action by reviewing all of the repairs and Preventive Maintenance for the last two months. I identified twelve cars serviced during this period, of which had Preventive Maintenance. I contacted all twelve clients, and put forward the issue. I received high satisfaction response with no one having any complaint. I spoke to our staff and no one could recall any such repair or any such complaint from a client. Unfortunately, I could not identify the reviewer as posted above. Call(301) 881-7891 and speaks with Johny, this complaint is not identifiable by us I wonder if the person has mistaken us with The (Auto Clinic) One Block Away from our shop, we have no record of such complaint. In the past two months we have contacted all clients and received full satisfaction.
- Auto Clinic Care